Contact
Talk to kemo iptv
Questions before you order, help with setup, or anything about your plan: WhatsApp is the quickest way to reach us, and email works well for billing and anything you want in writing.
- +212 781 768 546
- support
@kemoiptvhd.com
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WhatsApp
+212 781 768 546
Best for orders, setup steps and quick questions. Screenshots and short videos help.
Open WhatsApp chat -
Email
support@kemoiptvhd.com
Best for billing, refunds and anything you want in writing. Add your order name so we can find it.
Write an email -
Help yourself, any time
Guides and quick fixes
Most setup questions are answered in the installation guide and the quick fixes list.
Open the setup guide
Email form
Write to us
The form sends an email to our support inbox, and we reply to the address you give. A few details up front save a lot of back and forth.
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Your device and model
For example, "Fire TV Stick 4K" or "Samsung TV, 2021 model".
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The player app you use
The app name, and its version if you can find it in the settings.
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What you see, and when
The exact error message, which channels are affected and what time it happens. Screenshots help, and on WhatsApp a short video helps even more.
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The name on your order
So we can find your plan quickly. Never include passwords or card numbers.
Before you get in touch
WhatsApp, in most cases. It is also easier to share screenshots and short videos there. Email is better for billing questions, refund requests and anything you want a written record of.
We handle support by message so we can send links, screenshots and step-by-step instructions you can keep. If a call would genuinely help, ask in the chat.
Messages are answered in the order they arrive, and the conversation stays open, so nothing gets lost.
No. To help with setup we only need your device, player app and what you see on screen. We never ask for passwords to your email, app store or other accounts.