kemo iptv questions, answered

Choose a plan on the pricing page and tap Order. WhatsApp opens with your plan already written; add the device you watch on and send. We confirm the price, send the payment options and then your login.

If you are new, start with a free trial or the 1-month plan. Once you know it works well on your TV, the 6- and 12-month plans cost much less per month; the 12-month plan works out to $5.42.

No long-term contract. You pay once for the period you choose: 1, 3, 6 or 12 months.

Yes. Tell us who will be watching and on which device. We can send the setup steps to you, so you can help them, or talk them through it directly.

No. Several unrelated websites use the Kemo name. kemoiptvhd.com sells only the plans on this site and answers only from WhatsApp +212 781 768 546 and [email protected].

After you choose a plan, we confirm the total and send the available payment options in the chat.

Pay only through the method we send in our official chat, and never type card numbers into a message. Our secure payment page explains what we will and will not ask for.

No. When your plan is ending, message us to choose the next length. Nothing is charged without your agreement.

Contact us as soon as possible. We try to fix the problem first; if we cannot, the refund policy sets out what you receive.

We send your login as soon as your payment is confirmed. If you are still waiting, message us in the same chat.

Your login details (usually a username, password and server address, or a playlist link) and the setup steps for your device. The activation page shows what each part means.

It depends on your device. Tell us your TV, stick or phone model and we will suggest a compatible player from its official app store.

No. If you can install an app and type a password, you can set it up. We stay on the chat while you do it.

Yes, you can install the player on another device and sign in with the same details. How many screens can play at the same time depends on your plan, so ask us first.

Most Samsung, LG and Android-based Smart TVs from the last several years can install a compatible player app. See the Smart TV guide, or send us your model.

Roku offers very few compatible IPTV player apps, so we do not recommend it. A low-cost Fire TV Stick or Android TV device plugged into the same TV works much better.

Yes, on Android phones and iPhones with a compatible player app, wherever you have a stable internet connection.

You can install it on several devices. The number that can play at the same time depends on your plan; tell us before ordering if you need more than one at once.

We suggest at least 15 Mbps for one HD stream and 25 Mbps or more for 4K content, measured at the time of day you usually watch.

Usually because of Wi-Fi signal, other devices using the connection, or an overloaded router. Try a cable or 5 GHz Wi-Fi first; the quick fixes list covers the rest.

It depends on the channel or title, your device and your connection. Where a channel is offered in more than one quality, choose the highest one your connection plays smoothly.

All internet streaming adds a short delay compared with over-the-air broadcasts, often somewhere between a few seconds and a minute. It is normal, so mute score alerts on your phone during big games.

Message WhatsApp +212 781 768 546, or email [email protected]. Include your device, player app and a screenshot of the problem.

Send your message at any time. Conversations stay open and are answered in the order they arrive.

Check that your plan has not ended, then re-enter the details carefully. If it still fails, send us a screenshot of the error and we will check your account.

Yes. Message us from the number you ordered with, or reply from the original email, and tell us the new address.

Yes, if you watch or record live TV as it is broadcast, on any channel, device or service in the UK. Our UK page explains more.

In our terms of service, refund policy and cancellation rights.

Only to deliver and support your plan and to answer your messages. The privacy policy lists what we collect, why, and your rights.